Covenant HeartLink
Peer Support Services (PSS)
Peer Support Services help individuals living with intellectual and developmental disabilities (IDD) or substance use challenges build confidence, independence, and meaningful connections. Through shared understanding and lived experience, Peer Support Specialists guide participants toward recovery and personal growth, helping them gain the skills and support needed to live more fulfilling lives.
Find Peer Support Services in North Carolina
Covenant HeartLink offers peer support services across North Carolina communities. Whether you live in Charlotte, Concord, Albemarle, or surrounding areas, our certified Peer Support Specialists (CPSS) are ready to meet you where you are, at home, in the community, or virtually.
How It Works
Step
Assessment & Service Planning
Every journey begins with a comprehensive clinical assessment to confirm medical necessity and identify personal goals. A person-centered plan is developed to support each individual’s path toward recovery, connection, and independence.
Step
Service Delivery
Certified Peer Support Specialists (CPSS) provide one-on-one or group support in flexible settings such as home, community, or virtual sessions. Services may include peer counseling, emotional guidance, skill-building, and connecting participants to local disability counseling services and recovery resources.
Step
Coordination & Oversight
All peer support services are supervised by a qualified professional (QP). Specialists collaborate with medical providers, therapists, and care coordinators to ensure continuity of care. While they are not first responders, they help bridge communication among care teams and promote consistent, compassionate support.
Step
Ongoing Evaluation
Progress is reviewed regularly. Person-centered plans are updated as goals evolve to make sure services remain effective, meaningful, and aligned with each participant’s needs.
Who Peer Support Services Are Ideal For
- Adults with intellectual or developmental disabilities seeking help with daily living and social skills.
- Individuals in recovery from substance use who value connection with someone who has lived experience.
- Medicaid beneficiaries who want community‑based support to build resilience and independence.
- Families looking for trusted, qualified professionals who understand the realities of caregiving and recovery.
These services are designed for anyone who benefits from structured, compassionate guidance from peers who have walked similar paths and completed peer support specialist certification in North Carolina.
Who Qualifies
To access Peer Support Services (PSS) through Covenant HeartLink:
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The individual must be enrolled in NC Medicaid.
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A comprehensive clinical assessment must determine that PSS is medically necessary.
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A service order must be signed before or on the first day of service delivery.
Our team assists with every step of the qualification process to make enrollment simple and stress‑free.
What Makes Covenant HeartLink Different
Covenant’s Peer Support Services are led by North Carolina Certified Peer Support Specialists (NCCPSS) who combine professional training with personal experience. Each specialist completes peer support certification through an approved NC program, ensuring high standards of care, confidentiality, and empathy.
We believe that progress happens through connection and that recovery and independence are possible when people are supported by those who truly understand. Whether you’re seeking disability counseling, emotional support, or guidance navigating life transitions, our peer support team is here to help you move forward with confidence.
Let’s Take the Next Step Together
If you feel you could benefit from peer support services in North Carolina, we invite you to connect with Covenant HeartLink today. Our enrollment specialists are available to answer questions, confirm eligibility, and guide you through next steps.
Start your journey toward independence and community connection.
Direct Support
Professionals
Individuals Served
Since 2010
