Services

Our heartfelt desire is to see people we support living their dream.

State Funded (b)(3)

We will covenant to serve our community by dedicating ourselves to educating, advocating, and partnering through faith, love, and hope.

Services We Provide

Cardinal Innovations' Counties

Community Navigator

Partners GHM's Counties

Community Navigator, Cild & Adult Respite Care, and Supported Employment.

Vaya Health's Counties

Community Navigator

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(b)(3) services are additional supports for individuals who have Medicaid. They are in addition to the services in the Medicaid state plan. These services focus on helping individuals remain in their homes and communities and avoid hospitalization or living in an institution. Cardinal Innovations Healthcare and the other LME-MCOs are able to offer these additional services as a result of the Medicaid waivers.

NC Innovations Waiver

The NC Innovations Waiver is a Federally approved 1915 C Medicaid Home and Community-Based Services Waiver (HCBS Waiver) designed to meet the needs of Individuals with Intellectual or Development Disabilities (I/DD) who prefer to get long-term care services and supports in their home or community, rather than in an institutional setting.To serve, inspire, and unite our community to become a sanctuary by using our gifts to create healing, restoration, and harmony.

The Medicaid Innovations Waiver supports Individuals with I/DD to live the life they choose. Waiver services are administered by a local management entity/managed care organization (LME and MCO) which facilitate services and oversee a network of community-based service providers. Individuals who receive waiver funding work with their team to develop a Person Centered Plan of Care and request the services and supports they need. NC Innovations provides many different services that you can use based on your Individual Support Plan (ISP). Covenant offers a variety of services to the families we support.

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Purchase equipment to help you with daily life tasks
Allows for smart home technology.

Supported Employment

Is a model of employment that provides people with severe disabilities the appropriate, ongoing support that is necessary for success in a competitive work environment. Most individuals in a supported employment program receive services from a community-based service provider. Generally, community-based service providers offer vocational assessment, locate or develop jobs, and provide job skills training. Most providers have job coaches who work at the job site and help the client learn job tasks, identify job modifications including assistive technology, and work with the employer to solve behavioral or social problems.
Example: Jim is developmentally delayed and has problems communicating with people. He rarely uses words and frequently acts out when he becomes frustrated or upset. A staff person assessed his vocational skills and located a job for him in a large retail store. Jim enjoys tearing things apart, and his task at work is to break down cardboard cartons and put them in the recycle container. He works three hours twice a week. Store employees put all cardboard boxes in a work area set aside for Jim. The job coach works with the employer and Jim to assist him with communicating with coworkers and to avoid situations that might frustrate or upset him.
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It is for individuals with severe disabilities who need lifelong, ongoing support. An individual with vision loss who has additional, severe disabilities would, therefore, be eligible for supported employment. Most individuals with vision loss only need access to information and not direct support and therefore are not candidates for supported employment.
Example: Sally is blind, developmentally disabled, and is easily distracted. Because of these problems, she is not able to work without extensive training in job tasks and guidance to keep working. She works in the laundry department of a large hotel folding towels and sheets. Assistance is provided from a job coach in setting up her workstation each day and making sure that she stays on task. She folds laundry five days a week for three hours each day with pay at minimum wage.

Alternative Family Living

AFL (Alternative Family Living) Service: A residential service provided in the primary residence of an AFL Provider (couple or single person) who receives reimbursement for the cost of care.

Become an AFL!
As humans we need to feel loved, safe and valued.  If you have room in your heart and home to provide these needs and you are interested in knowing more about being an AFL, contact us to speak with our intake specialist. For more info reach out on here or you can email us at ccms.info@covenanttoserve.com

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Individuals with intellectual or developmental disabilities (I/DD) who are eligible for the NC Innovations Waiver or other Medicaid-funded services can qualify for AFL. An assessment by the local Managed Care Organization (MCO) helps determine eligibility based on the individual's needs and level of care required.

Contracted Interpreters

While Covenant Case Management Services does not employ any interpreters directly, we contract with and encourage others to use these interpreters :

  • Bianca Garcia - contact with Spanish families (limited contact)
  • Choice Translating (all major languages) - in-person, telehealth, and phone
  • Harris Interpreter (American sign language)
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EOR & MCOs

In North Carolina, the Employer of Record (EOR) and Managed Care Organizations (MCOs) work together to ensure individuals with intellectual and developmental disabilities receive high-quality, self-directed services through the NC Innovations Waiver. The EOR is responsible for hiring, training, and managing caregivers while ensuring compliance with Medicaid guidelines. MCOs, such as Vaya Health, oversee the approval and coordination of services, providing support and financial oversight to maintain program integrity. This partnership allows individuals and families to have greater control over their care while ensuring access to essential resources and compliance with state regulations.