Greensboro & Guilford County
IDD & TBI Case Management
in Guilford County
One dedicated care partner to coordinate therapies, benefits, and community services across the Triad, so your family can stop navigating the system alone.
Start Here
Case management for Greensboro-area families
If you care for someone with an intellectual or developmental disability or a traumatic brain injury in Guilford County, you already know how much a single family carries.
Covenant Case Management Services gives your family one care partner who holds the whole picture. We are CARF-accredited and NC DHHS-certified, and we serve families across Greensboro and all of Guilford County.
What is IDD case management? It is a Medicaid-funded service that gives your family a single professional to plan, coordinate, and monitor the supports your loved one receives.
Services in Guilford County
The support Covenant coordinates near you
Community Living & Support
Daily living support that builds independence in real community settings.
Explore Covenant AbleHaven →Alternative Family Living
A trained host household where an adult is welcomed as part of the family.
Explore Covenant HomeCare →Supported Living & Respite
Independence at home, plus respite that gives caregivers rest.
Explore Independence & GracePause →Employment & Day Programs
Supported employment, community networking, and a day program built around each person.
Explore Pathways & DreamCenter →Waivers & Eligibility
How Guilford County families access services
Quick answerMost services are funded through NC Medicaid, either the NC Innovations Waiver or 1915(i) state plan services.
Your local plan in Guilford County
Trillium Health Resources is the Tailored Plan and LME/MCO that manages Innovations Waiver and behavioral health services for Guilford County. Covenant works alongside Trillium Health Resources to enroll your loved one, confirm covered services, and build the plan.
Getting Started
Three steps to begin in Greensboro
Reach out to Covenant
Call 704-780-4552 or request services online.
Confirm coverage and plan
We help verify NC Medicaid eligibility and connect with Trillium Health Resources.
Build the support plan
Your care partner builds an Individual Support Plan around your loved one's goals.
Your Advocate
Why Guilford County families choose Covenant
Covenant was founded in 2010 by Paul Peters, a father of a child with IDD who could not find the kind of partner his own family needed.
- One care partner, not a call center.
- Local knowledge of Guilford County and Trillium Health Resources.
- Whole-person planning across clinical, daily, and community supports.
- A partner who answers when something changes.
Common Questions
Frequently asked questions
Does Covenant provide case management in Guilford County?
Yes. Covenant Case Management Services provides IDD and TBI case management for families in Greensboro and across Guilford County. One dedicated care partner coordinates therapies, benefits, and community services.
Which LME/MCO covers Guilford County?
Trillium Health Resources is the Tailored Plan and LME/MCO serving Guilford County. Covenant works with Trillium Health Resources to coordinate Innovations Waiver and 1915(i) services. Confirm your current plan at ncmedicaidplans.gov.
How do I start IDD services in Greensboro?
Call Covenant at 704-780-4552 or request services online. The team confirms Medicaid and plan eligibility, connects with Trillium Health Resources, and helps build an Individual Support Plan around your family's goals.
Go Deeper
Helpful resources for Guilford County families
Explore our services, browse caregiver guides and toolkits, read our guide to IDD and TBI case management in North Carolina, or see nearby case management in Forsyth County.
Our Promise
Thrive with Purpose
Every person we serve in Guilford County deserves a life of purpose, connection, and dignity. Our job is to coordinate the support that makes it possible.
Start the Conversation
Ready to begin in Guilford County?
Call or email our team today. We will help you take the next step, at your family's pace.