MCO Referral Partner Portal
The MCO Referral Partner Portal is built for Managed Care Organization professionals seeking a responsive, experienced partner for individual placements and ongoing case coordination. CCMS works directly with MCO case managers and care coordinators to ensure timely access to services including community living support, supported employment, and respite care under the NC Innovations Waiver and 1915(i) State Plan.
A Referral Partner That Closes the Loop
Covenant exists to remove the friction that stalls IDD and TBI care coordination. MCO care coordinators, physicians, rehabilitation facilities, and legal professionals refer to us because we show up, follow through, and report back.
CARF-Accredited Team
Covenant holds CARF accreditation and NC DHHS certification. Your referrals land in qualified hands with the documentation and compliance standards to match.
Responsive Intake
Every referral gets a real response from a real person. Eligibility screening, documentation review, and enrollment confirmation move without the usual wait.
Statewide Reach
Coverage across 56+ North Carolina counties means you can refer from nearly anywhere in the state and we can match the individual to a local team.
Full Service Continuum
Case management, supported living, AFL host homes, day program, supported employment, respite, and specialized consultative services under one organization.
Documentation Discipline
Person-centered plans, service authorization tracking, and required reporting submitted on schedule. We protect your referral relationship by protecting ours.
Person-First by Practice
We do not manage caseloads. We serve people and the families who love them. Every plan is built around the individual's goals, community, and definition of independence.
What Covenant Provides to the Individuals You Refer
Services are delivered under the NC Innovations Waiver, NC Medicaid 1915(i) benefit, and state-funded frameworks. Availability varies by county and by the individual's Tailored Plan authorization.
| Service | What It Covers | Innovations Waiver | 1915(i) / State-Funded |
|---|---|---|---|
| Case Management | Person-centered care coordination, service planning, community resource linkage, advocacy, and ongoing monitoring for individuals with IDD and TBI. | ✓ | ✓ |
| Supported Living Homes | Residential supports in community-based homes with staffing matched to the individual's level of need and independence goals. | ✓ | — |
| AFL Host Home Placement | Alternative Family Living placement and host provider matching, including host recruitment, training, and ongoing oversight. | ✓ | — |
| Day Program Services | Structured community and center-based day supports focused on skill building, social connection, and community integration. | ✓ | ✓ |
| Supported Employment | Job discovery, placement support, employer engagement, and on-the-job coaching toward competitive integrated employment. | ✓ | ✓ |
| Respite Care | Short-term relief for family caregivers, coordinated in-home or in a community setting based on the family's needs. | ✓ | ✓ |
| Specialized Consultative Services | Consultative nursing and clinical expertise to support individuals with complex medical or behavioral support needs. | ✓ | — |
| Innovations Waiver Navigation | Guidance through Innovations Waiver eligibility, the Registry of Unmet Needs, slot activation, and service authorization. | ✓ | — |
| 1915(i) Service Coordination | Coordination of NC Medicaid 1915(i) benefit services for individuals who qualify outside of the Innovations Waiver. | — | ✓ |
Service availability depends on county, Tailored Plan authorization, and current capacity. Confirm at (704) 780-4552 or review the full I/DD & TBI services page.
Coverage Across North Carolina
Covenant serves individuals and families in counties spanning the state, from the mountains to the coast. If you are not sure whether we cover a specific county, call us. We likely do.
North Carolina counties with active Covenant service coverage. Availability by service line varies. Call (704) 780-4552 to confirm a specific county and service combination before you refer.
Individuals are assigned to a Tailored Plan based on county of residence. Covenant coordinates directly with the assigned plan, so there is no additional administrative burden on the referring party.
What Covenant Delivers at Scale
Referral partners want to know an organization can carry the volume without dropping the individual. Here is where Covenant stands today.
Figures reflect current Covenant operations. Individual outcomes vary based on circumstances, county, and Tailored Plan authorization.
The Covenant Referral Process
Six steps from your referral to an individual receiving active support. We handle the coordination. You stay focused on the people in front of you.
Questions first? Browse our resources library or call (704) 780-4552.
What Partners Say About Working With Covenant
"Covenant is one of the few organizations that actually closes the loop. When I refer someone, I hear back quickly, the documentation gets done right, and the individual does not fall through the cracks. That kind of reliability is hard to find in this field."
Referral Partner Questions, Answered
What counties does Covenant Case Management Services serve?
Covenant serves individuals with IDD and TBI across 56+ counties in North Carolina. Coverage varies by service line, so a county may be open for case management but at capacity for supported living. Call (704) 780-4552 to confirm a specific county and service before you refer.
How do I refer someone to Covenant?
Submit the partnership form on this page, call (704) 780-4552, or email info@covenantcms.com. Include the individual's county of residence, assigned Tailored Plan, the services being sought, and any urgency factors. Our intake team confirms receipt and reviews eligibility promptly.
Is Covenant accredited?
Yes. Covenant Case Management Services is CARF-accredited and NC DHHS-certified. Covenant has served individuals with intellectual and developmental disabilities and traumatic brain injuries in North Carolina since 2010.
Which Tailored Plans and MCOs does Covenant work with?
Covenant coordinates with North Carolina's Tailored Plans, including Alliance Health, Partners Health Management, Trillium Health Resources, and Vaya Health. We handle service authorization and reporting directly with the plan, so there is no added administrative burden on the referring party.
What happens after I submit a referral?
Our intake team reviews eligibility and contacts you to confirm. An assigned team member then reaches the individual and family within three to five business days to schedule the assessment. We target service activation within 30 days, depending on Tailored Plan authorization timelines, and notify you when enrollment is confirmed.
What types of organizations partner with Covenant?
Our referral partners include MCO and Tailored Plan care coordinators, primary care physicians, hospital discharge planners, rehabilitation facilities, behavioral health providers, schools and transition coordinators, attorneys handling workers' compensation and personal injury matters, and family advocates. If you encounter individuals who may qualify for IDD or TBI services, we want to hear from you.
Does Covenant serve both adults and children?
Covenant serves individuals with IDD and TBI across the lifespan. Age eligibility varies by service line and by Tailored Plan authorization. Contact us to discuss a specific individual's situation and we will tell you plainly whether we can help.
Question not covered here? Visit the full CCMS FAQ page or contact our team.