Monroe & Union County
IDD & TBI Case Management
in Union County
One dedicated care partner who coordinates therapies, benefits, and daily support for your loved one in Monroe and across Union County.
Start Here
Case management for Monroe-area families
Families supporting a loved one with an intellectual or developmental disability or a traumatic brain injury in Union County deserve a partner who keeps the whole plan connected.
Covenant Case Management Services gives your family one care partner who holds the whole picture. We are CARF-accredited and NC DHHS-certified, and we serve families across Monroe and all of Union County.
What is IDD case management? It is a Medicaid-funded service that gives your family a single professional to plan, coordinate, and monitor the supports your loved one receives.
Services in Union County
The support Covenant coordinates near you
Community Living & Support
Daily living support that builds independence in real community settings.
Explore Covenant AbleHaven →Alternative Family Living
A trained host household where an adult is welcomed as part of the family.
Explore Covenant HomeCare →Supported Living & Respite
Independence at home, plus respite that gives caregivers rest.
Explore Independence & GracePause →Employment & Day Programs
Supported employment, community networking, and a day program built around each person.
Explore Pathways & DreamCenter →Waivers & Eligibility
How Union County families access services
Quick answerMost services are funded through NC Medicaid, either the NC Innovations Waiver or 1915(i) state plan services.
Your local plan in Union County
Partners Health Management is the Tailored Plan and LME/MCO that manages Innovations Waiver and behavioral health services for Union County. Covenant works alongside Partners Health Management to enroll your loved one, confirm covered services, and build the plan.
Getting Started
Three steps to begin in Monroe
Reach out to Covenant
Call 704-780-4552 or request services online.
Confirm coverage and plan
We help verify NC Medicaid eligibility and connect with Partners Health Management.
Build the support plan
Your care partner builds an Individual Support Plan around your loved one's goals.
Your Advocate
Why Union County families choose Covenant
Covenant was founded in 2010 by Paul Peters, a father of a child with IDD who could not find the kind of partner his own family needed.
- One care partner, not a call center.
- Local knowledge of Union County and Partners Health Management.
- Whole-person planning across clinical, daily, and community supports.
- A partner who answers when something changes.
Common Questions
Frequently asked questions
Does Covenant provide case management in Union County?
Yes. Covenant Case Management Services provides IDD and TBI case management for families in Monroe and across Union County. One dedicated care partner coordinates therapies, benefits, and community services.
Which LME/MCO covers Union County?
Partners Health Management is the Tailored Plan and LME/MCO serving Union County. Covenant works with Partners Health Management to coordinate Innovations Waiver and 1915(i) services. Confirm your current plan at ncmedicaidplans.gov.
How do I start IDD services in Monroe?
Call Covenant at 704-780-4552 or request services online. The team confirms Medicaid and plan eligibility, connects with Partners Health Management, and helps build an Individual Support Plan around your family's goals.
Go Deeper
Helpful resources for Union County families
Explore our services, browse caregiver guides and toolkits, read our guide to IDD and TBI case management in North Carolina, or see nearby case management in Mecklenburg County.
Our Promise
Thrive with Purpose
Every person we serve in Union County deserves a life of purpose, connection, and dignity. Our job is to coordinate the support that makes it possible.
Start the Conversation
Ready to begin in Union County?
Call or email our team today. We will help you take the next step, at your family's pace.